Checking the Status of a ticket

Overview

You can quickly view the status of your ticket(s) by logging intoTeamDynamix.

How do I check the status of my ticket?

1. Go to the Home page.

2. If you do not see your name in the screen's top right corner, click the Sign In link to log in.

3. Your ticket(s) summary will be displayed on the home page. My Tickets button.

4. To see more details for a ticket, including the ticket's description and any comments made on the ticket, click on the ticket title. This will take you to a detailed view of the ticket.

Can't find your ticket?

1. If your ticket does not display under the My Tickets page, click Select all under the Status Class field.

2. On this screen, you can search for your ticket. For example, if you have a lot of open tickets, use the Created field to narrow down your search. To see if a ticket has been marked as Completed or Cancelled, change the Status Class field to include those statuses.

3. Click Search.

4. If you cannot find your ticket, contact ITS.